Comment From a Patent Examiner's Perspective (Score 2, Informative) 195
From someone on the inside I can tell you that this is not a simple issue. As noted, applications and inventions get more complicated, the search for pertinent prior art gets wider and the amount of time we have to do the work gets shorter. In theory they can hire many new examiners... but we are faced with a huge space crunch here as well. Brand new campus and there is limited room/offices for all these new examiners to work. They would like everyone to hotel... which means work from home. But the problem is you have to be a certain grade and have a certain amount of experience before you can do so. A good thing because this is not a job you learn in weeks or months... its one that takes years to learn to do well. Heck, some of us enjoy having our office and prefer this office environment. But the management side of the office is just worried about production... get cases out. The examiners can do more more more... that is until the stress of meeting our unrealistic production quotas burns us out and we quit. That is if you make it that far. I know brand new examiners, less than a year in, that have already looked elsewhere. And these are bright, hardworking people...
Add in the fact that the software we use is a Frankenstein mess of stuff cobbled together from other places and squeezed to work the way we need. We kill more time waiting for and trying to get our tools to work than we often do examining. So what are they doing about it? Hiring top programmers, even pulling examiners who know our system and are great software developers as well to do the work? Maybe hiring a top company who already has their know how in it like Google? No, they keep using the same block headed people as always to produce half baked software that is beta tested live on us trying to do our job. Oops, software doesn't work? Can't produce? Well, you better figure out how to make production. Mind you if the managers don't do their job they don't get reprimanded and often get a bonus on top of things at the end of the year anyway. Examiner who can't keep up get reprimanded and fired.
So the reality is that there is a lot of lip service by the top administrators here about doing the best job, being the best IP org in the world, etc... but the bottom line is that examiners are pushed to their limits trying to do a good job but see little reward or true respect for it in house. Quality of examination goes out the window over production, and at a certain level that is what starts to happen the higher the grade you are since your production ramps up as well.
If you don't believe me... go ask an examiner at the PTO. Ask several and see how far their answers differ. Not much I feel.
Add in the fact that the software we use is a Frankenstein mess of stuff cobbled together from other places and squeezed to work the way we need. We kill more time waiting for and trying to get our tools to work than we often do examining. So what are they doing about it? Hiring top programmers, even pulling examiners who know our system and are great software developers as well to do the work? Maybe hiring a top company who already has their know how in it like Google? No, they keep using the same block headed people as always to produce half baked software that is beta tested live on us trying to do our job. Oops, software doesn't work? Can't produce? Well, you better figure out how to make production. Mind you if the managers don't do their job they don't get reprimanded and often get a bonus on top of things at the end of the year anyway. Examiner who can't keep up get reprimanded and fired.
So the reality is that there is a lot of lip service by the top administrators here about doing the best job, being the best IP org in the world, etc... but the bottom line is that examiners are pushed to their limits trying to do a good job but see little reward or true respect for it in house. Quality of examination goes out the window over production, and at a certain level that is what starts to happen the higher the grade you are since your production ramps up as well.
If you don't believe me... go ask an examiner at the PTO. Ask several and see how far their answers differ. Not much I feel.
