Comment Internal e-mail: issue tracker (Score 1) 601
I use e-mail a lot, but I also have a hard time keeping track of it. Group discussions over e-mail can be a mess.
For internal communication, most companies fail to use an issue tracker (to keep track of internal task dispatching between teams and announcements). I find that for small-medium sized companies, tools such as Redmine are a great way to reduce the quantity of e-mail. (and yes, even in non-development shops)
It's also nice to have a person create a weekly/monthly digest so that no one misses anything important -- but only one e-mail per week, and only with links to what is in the tracker.
Anyway, I'm sure there are tons of books/articles already on the topic, but I was surprised not to see much talk about issue trackers in this thread.