Comment Re:Nonsense (Score 3, Insightful) 294
This. Absolutely, 100% this.
As I've alluded to in my other posts, as soon as I graduated from cowboy sysadmin to a "proper" sysadmin that files change requests and writes project documentation, I've come to love change managers for precisely the reasons above. Change managers are under continual bombardment from non-technical project managers and developers that might well have deep, deep insight into a certain area but can't see past the end of their nose. A good change manager will often trot up to us sysadmins and say "So-and-so has submitted this change but doesn't think it needs approvals from you guys, can you take a gander?" to be met with either a "yeah that's fine" or a "Holy crappingon what-the-fuck in a god-buggered handbasket NO!". Good sysadmins in a constructive environment see a bigger picture than the project managers and the developers and, as far as CAB is concerned, submit better change requests as a result - because risk analysis is such an innate part of our job that most of us don't even realise we're doing it. But change managers see a bigger picture still because they're exposed to the sysadmins, network admins, security admins, user admins, mail admins, storage admins, admin admins, admin users, sysadmin networks, bread, eggs and breaded eggs.
Change managers exist to protect the business. Sysadmins exist to run the business' IT. Change managers realise that sysadmins are often asked to do dangerous or even outright impossible things by powerful people with only an inkling of what consequences such an action might have; it's a change manager's job to communicate with and understand the sysadmin (and everyone else) in such repsects, just as it's the sysadmins' responsibility to communicate to the business why change X is crucial or dangerous. In a properly functioning IT dept, sysadmins and change managers protect both each other and the business from stupidity, mis-co-ordination and lack of oversight. As a sysadmin, change managers are almost always on your side - either pushing for that change that's so essential, or holding you back where there's a risk. They're a highly valuable ally. When something goes to shit, they're the first people to step in and say "no, the sysadmins had nothing to do with this incident".
I'm MrNemesis and in the last three years I've learned to love my change managers.