Comment Could be something incredibly simple (Score 5, Interesting) 136
As a controls engineer, I program these type of systems all the time. A simple incorrect setting for when the pumps turn on and off (Lead,Lag) could cause this type of problem. It could literally be a new operator that fat fingered a parameter in the SCADA system.
To hack these systems requires specific knowledge of exactly what kind of control architecture is in place at the facility and then having the appropriate software to gain access to the control system. Not that this type of hack cannot be done, but it does require specific knowledge.
This really sounds like operator error to me.