I understand your point regarding incompetence, but the only reason we know about this is because this is a government agency. If it was private company the public would have no idea. You could make an argument regarding hiring standards between the government and private companies, but based on my experience private companies hire lazy and incompnent employees as well.
Where is the public report from a Health Care company where mistakes cost hundreds of premium paying customers money or time to recoupe money due to sloppiness on the insurance company? Or worse, where are the reports where people were delayed necessary procedures? You won't see it because it is a private company.
I agree the government may not do a great job managing heathcare, but this is not a valid example.