I have read most of the comments up until now. Frankly, most seem as if they were written by a bunch of Apple haters.
The article clearly states that while Apple acknowledges the woman is dead and the person to be the executor of her account, they require a court order and/or proof she is the rightful owner of the device. Why?
We have no reason to doubt the the executor or the heirs that the device belonged to her. But, being unable to provide the unlock code to her iPad nor her Apple Id and associated password (which, could instantly demonstrate it was her device via their FindMyIPhone service), Apple is unwilling to unlock it. They demand further proof of ownership (or, prior ownership).
Why?
First, there are DRM considerations. When a person uses an Apple device and "purchases" certain products through iTunes, they have a non-transferable license to use that material. Unlocking the device, without court order, could subject Apple to litigation by the owners of the DRM software.
Let's assume that the person presenting the iDevice is the legal heir to the device (i.e. it belonged to the deceased and bequeathed to them). Apple is asking for a court order directing them to access the device and remove their legal liability for providing such access to the data on the device and the the violation of privacy. If it were a house or vault, would you not want to make sure that the person you are giving the keys has a legal right to enter the premises?
Next, let's consider the owner has email accounts. The iDevice will, likely, automatically access those email accounts. Services such as FaceBook, Yahoo!, Hotmail, and GMail try to protect the ownership of the private content of those systems - people have a right to an expectation of privacy - even after death. It's in their terms of service. As an heir, you may or may not have a legal right to access those accounts of the deceased individual.
Just last year, I think it was, there was a case where the family of a deceased soldier wanted access to his email. It was denied by the company until a court order was granted.
If Apple unlocks the device and such services are accessed without human interaction (originally, the grandmother had access since she knew the code), you have just violated her privacy (dead or not). Would YOU want to be on the receiving end of a lawsuit where there was information in those private accounts that caused harm to another individual she communicated with via those email accounts? Perhaps, she had a secret life and wanted it kept that way? Maybe she was the mistress of a married man and the disclosure would bring that to light, destroy what was left of his marriage, or open him to a civil litigation? Or, maybe, even a claim against the family of the deceased woman which might go after her assets.
We all kick and scream here about privacy. And, when a company, such as Apple ACTUALLY tries to do the right thing in protecting it, they are scorned and hated. That's why I say it sounds like most of the posts here are from Apple haters.
Let the family produce a court order to have Apple access the device. Apple can look up the serial number (assuming she registered the device) and find the associated Apple ID. And, one would presume they could then unlock the device if in their physical possession (assuming, there isn't some master unlock command they can send). They would, legally, have to wipe the DRM material from the devices or follow other instructions in the court order. And, to keep themselves out of trouble, delete the email accounts and other apps that might automatically log in to a private system BEFORE turning it over to the Executor (unless, the court order grants them legal and civil protection).
Pictures and documents might be stored on cloud services vs on the device itself. In that former case, I hope the family has the passwords to those services so they can access them.
As I get older, I realize that there is a possibility I could die anytime. And, I have to consider what I would want others to know about my "private" life or whether I would want full disclosure upon my death. It makes me think that it might be prudent to have instructions written into my Will and Last Testament so the Executor can carry out those final wishes with my electronic devices and online accounts without ambiguity. Definitely, something to think about.