An anonymous reader writes:
BestBuy's GeekSquad has had hundreds if not thousands of employees silently laid off accross the country in the past couple of months. All these in-store technicians are being replaced by "Agent Jonny Utah". (Jonny Utah being a pop culture reference to the movie Point Break.)
"Agent Jonny Utah" is basically a KVM switch and a piece of software similar to PC-Anywhere that allows technicians from remote locations do diagnostics, virus removals, and software procedures on computers.
This is link where GeekSquad technicians can see what computers are being worked on listed be each store. http://www.dudev1.com/StoreViewExample/StoreView.a spx
Most disturbing is that GeekSquad agents have a tool to talk directly to the remote agent's, a majority of whom admit they work as far away as India, but BestBuy is claiming that all work is done from a remote center in the U.S.
All customer's private and sensitive data is being put on line and being accessed by people on the other side of the world and these customers are either not being told about it or are being directly lied to be BestBuy about it.
This is a call for GeekSquad agents to post what they know here and for everyone to start calling BestBuy and asking "who" really will be working your computer and how they intend to keep your data private on the other side of the globe.