Comment YSOD? (Score 3, Insightful) 360
YSOD? Maybe you need to be more clear to your users. I don't know what YSOD is and I work in the industry...
Make sure your users understand what a bug report is, and how it helps to give as much information as possible. Avoid using terms they won't understand, and assume they don't know what you want. Some users will try to help if you tell them what you need, but give up if they feel like they have to figure it out on their own.