> Verizon recently told a customer that upgrading his 50Mbps service to 75Mbps would result in smoother streaming of Netflix video.
Ok, not really. A salescreature working for Verizon said that. Now you could argue rightly that salescreatures are the "face" of the company to customers. If they lie to the customer (and this is without a doubt a really big lie) it reflects badly on the company, just as horrible service reflects badly on Comcast. (In their case they deserve it, but I digress.)
The problem I think is that 10 or 15 megabits per second is "good enough" for the great majority of consumers, and companies become hard pressed to justify faster and faster speeds, just as the CPU mips wars became nonsense after a certain point. There will always be power users, but for most people, the difference between downloading their pr0n in 1/4 or 1/8 of a second makes no difference.
I can imagine that it's especially bad for salescreatures. If the lowest tier provision is 20/5, (20 down five up) or even 15/5, it's hard to upsell, because ma and pa kettle doesn't really need anything more than that. So with quotas to meet, you can understand where salescreatures resort to embellishing the truth. After all, it's what they do.
I have friends and family members that are still stuck on "uverse" or some other crap 1 Mbit/sec DSL, and I recommend (where possible) that they upgrade to the cheapest (lowest tier) fibre (if available) or cable available in their area. The boost from 1 Mb DSL to 10 or 15 or 20 Mbits/sec (whatever is available) will change your life. The boost from 10-20 to 50 or 100 will not, unless you're a power user with truly ridiculous requirements.
That said, I have 25/5, and what I'd really like is 25/25, because I manage websites and upload content, but the local ISP does not have a plan for that. I'd have to pay $75/month for 100 down in order to get 10 up. Not worth it. I'm having trouble coming up with any use case where a single family dwelling could make use of 100 down, other than as bragging rights, and doubling the up speed isn't worth tripling the price.
I've heard-tell of some areas offering 100 down *and* 100 up. I have a hard time envisioning that. I'd like to try it, just for a weekend, to see how that much up speed changes my workflow.
And then I shake my head, and go back to work, because my connection really is good enough.