Comment Re:The Complaint and Patents (Score 1) 112
once upon a time they had a great product, and they made it terrible by forcing annoying advertisements in all their menus, as soon as you pause anything, over live tv when a product is featured, and they don't provide digital over the air programming info for non-cable subscribers. 100% of customer contact goes through a call center which is powerless to perform all but the most basic tasks.
that's odd. I've never seen an advertisement whenever pausing live TV, or when pausing recorded shows. Yes, there's a 'more about $foo_show' item that pops up, but I clicked on it exactly once years ago and never noticed it again.
I'm unsure about the OTA programming thing, but since the device is basically geared to be a 'cable box replacement'. It has a niche and it's a good one.
All the times I've called the TiVO call center (it was in Canada, I believe) the techs were quick, gave good answers to my questions, and even help me grandfather in my USD12.99/mo subscription on to my Premiere device.
I've used MS-based DVR's in the past and was shocked at the poor quality and glaring usability problems.