qkslvr - Slashdot User

Submission + - Outsourced call centre jobs returning to UK

Submitted by fiannaFailMan on Monday February 19, 2007 @03:32PM

fiannaFailMan writes: The BBC is reporting that more UK companies are reversing the call-centre outsourcing trend.

"Hello, it's my car." ''Your cat, sir?." "No, my hatchback." "Your bad back, sir?" "No my car, it's a hatchback." "Your cat has a bad back, sir?" "Arghhhhhh!" ...Just 4% of people have had a good experience when dealing with a call centre, according to a recent survey by YouGov. Over half of those asked said their biggest gripe was having to contact call centres outside the UK and more than a third admitted to shouting and swearing at agents because they got so frustrated.

Submission + - How Steve Jobs Played Hardball in iPhone Birth

Submitted by

Carl Bialik from WSJ

on Monday February 19, 2007 @11:06AM

Carl Bialik from WSJ writes: "Apple bucked the rules of the cellphone industry when creating the iPhone by wresting control away from normally powerful wireless carriers, the Wall Street Journal reports. From the article: 'Only three executives at the carrier, which is now the wireless unit of AT&T Inc., got to see the iPhone before it was announced. Cingular agreed to leave its brand off the body of the phone. Upsetting some Cingular insiders, it also abandoned its usual insistence that phone makers carry its software for Web surfing, ringtones and other services. ... Mr. Jobs once referred to telecom operators as "orifices" that other companies, including phone makers, must go through to reach consumers. While meeting with Cingular and other wireless operators he often reminded them of his view, dismissing them as commodities and telling them that they would never understand the Web and entertainment industry the way Apple did, a person familiar with the talks says.'"

Submission + - Regrowing lost body parts coming in the future

Submitted by

[TheBORG]

on Monday February 19, 2007 @09:54AM

[TheBORG] writes: "There are two stories on Yahoo! News about regrowing lost body parts. One is about regrowing lost fingers & limbs and the other one is about regrowing teeth. The story about regrowing lost fingers and limbs talks about the experimental use of powdered pig bladder to regrow fingers and eventually lost limbs for soldiers and others in need from information that Pentagon-funded scientists hopefully learn from studying the salamander. The story about regrowing teeth talks about how Japanese scientists used primitive cells (not quite as early as stem cells) and injected them into a framework of collagen (the material that holds the body together). Once grown to a certain point, scientists implanted the growths into mice where the teeth developed normally."

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