Submission + - JetBlue Blames Technology
An anonymous reader writes: CIO Insight has a short opinion piece about JetBlue's recent operations meltdown. From the article: "CEO David Neeleman pledged to "bring humanity back to air travel" through a combination of common sense with innovation and technology when he founded JetBlue Airways in 1999. So much for an old promise. Prices remain affordable, but the high quality of airline service vanished at JetBlue when a massive ice storm hit the eastern U.S. on Valentine's Day...its obstinance resulted in the stranding of thousands of passengers in terminals and hundreds sitting for hours on airplanes. Neeleman offers a new promise: a passenger's bill of rights. But he needs to do more, and take a hard look at how the company manages IT to help ensure that such a blunder doesn't occur again." The piece offers suggestions to improve JetBLue's IT operations.
I'm tired of companies always blaming technology for what really amounts to poor management. How can there be no repercussions for a $30 million loss?
I'm tired of companies always blaming technology for what really amounts to poor management. How can there be no repercussions for a $30 million loss?