Comment Re:Unprofessional (Score 1) 276
Whether they implied they would be back or not, is hardly the point.
People made purchase from them, and then they simply blocked access to the downloads without any client communication. However you look at it, that is extremely bad customer service.
It's reasonable enough for them to do a publicity stunt, but they have a duty to at least email the people that have made purchases and inform them what will be / is happening, or provide a way for them to access their account / downloads.