Read the whole thing. "Do not confirm or deny it was installed." and "Do not attempt to remove" are not even remotely the same thing as Not "Do not ignore the problem". Further, I would argue that these are not improper actions for the support staff, as the issue was being actively investigated. Improperly removing malware such as this can be very destructive to any OS. By telling their staff not to attempt it, they are preventing further potential problems, both technical and legal. So, while I thank you for pointing the memo out to me, I'm still waiting for proof that they were instructed to ignore the problem, because that memo clearly shows that they were not instructed to ignore it.

"Instructed to ignore?" Provide proof, son, or you're just talkin' out your blowhole. And for the record, I do not work for or with Apple. I just like seeing companies handle issues in a reasonable manner. The only one with an axe to grind here is you.

Right. That's what the majority of people want. Just like they don't want to think about the maintenance of their car. They want it to just work. And like it or not, Apple delivers on that.

Lets see: Apple learns about problem, researches possible fixes, determines best fix, and then releases said fix. No histrionics, no stupid hand flailing. I'm failing to see the problem. Hell, I wish other companies did it this well.

IPv6 isn't that complicated to set up, especially since most recent desktops support IPv6 out of the box

You're assuming that

1: They are using "recent desktops"

2: The image that they are loading onto the desktop will support IPv6

Neither of those assumptions are anything resembling a "sure bet".

I'd bet on the Dolphins beating the Patriots next weekend before I'd bet on the above.