Journal Journal: Be Warned: eTechWarehouse
DO NOT ORDER FROM ETECHWAREHOUSE
I'm not sure what's going on with eTechWarehouse, but it's not good. Customers are ranking them the bottom of the barrel on review sites, such as BizRate. eTechWarehouse has been taking orders for items they appear to have in stock, charging credit cards before the orders are processed, and not shipping the orders, claiming they've had an heavy influx of orders and can't keep up with the demand. When customers cancel their orders, they're told it will take about a week for the refund to be processed. Many customers have been waiting weeks for their refunds. From an e-mail sent by the company earlier this week:
We apologize to all of our customers for the delays in credit processing that you may be experiencing. Many factors have contributed to these delays and we are taking all possible steps to resolve these issues as soon as possible. In fact we are in the final development stages of a plan that will allow us to issue requested, and required credits in an expedited manner.
We would also like to advise our customers that all of our website domain www.etw.com is no longer active but the website domain www.eTechWarehouse.com is still active and accessible. Along with this our email addresses ending with the domain name etw.com are no longer active but you may submit all email requests to the eTechWarehouse.com domain.
We are confident of being able to resolve outstanding credit requests issues very quickly and appreciate your patience and cooperation in this matter. If you are awaiting a response to a recent email or voice mail please be patient as we will respond as quickly as possible.
Once again, thanks for your patience and your understanding.
Sincerely,
eTechWarehouse service@eTechWarehouse.com
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