Charter is so far the only game in my town I can get service with as well. I live at the end of a very long cable run and Charter can't give me anything close to decent internet service. Over about 8 service visits and dozens of calls, I got put on a 'needy customer' list where everything is deemed to be my fault first and will only dispatch people to look at the wiring in my house where there is no problem. I logged about a month's worth of cable modem logs filled with signal problems and they won't even look at them. I switched to DSL about 18 months ago and have had 0 problems. The only thing keeping me with Charter for cable is tree coverage, else I'd get some satellite TV provider.

Charter turns me into a bitch-fest.

I too had the same access from the Amazon IP address. I also use a relatively (I once thought to be complex) password. Maybe 10+ characters isn't good enough anymore. I've switched to the smash face into keyboard password generation method. Oddly enough, I can't log into gmail anymore and my face looks like a waffle iron.