Comment Re:Current Comcast customer... (Score 1) 434
I had Verizon for about 1.5 years before I moved back to an area where Comcast is the only option. I had some initial hurdles getting my service up and running. Essentially I would call up support and get connected to some foreign-staffed call-center. They would give me some bs answer about stuff that needed to be done and I would call back a couple days later for a different answer. After two weeks of this I called up and got connected to their cancellation department. The lady asked if I would stay on if they offered me a free month and I told her that a free month was useless to me as my issue is that I had not received ANY service. She put me on hold, got her supervisor, and he came on the line and told me he would personally look in to the issue and credit me with a month. Next day -- next fucking day!! -- I had service.
The initial problems really had me questioning my choice to go with dsl, but once I talked to the right people stuff happened FAST.
The initial problems really had me questioning my choice to go with dsl, but once I talked to the right people stuff happened FAST.