Submission + - Best Method for IT Electronic Documentation?
tjpatter writes: We are looking to implement an electronic documentation system for our IT office. Based on past experience and Internet searching we have found that there are many different technologies out there to help us with our goal, however each of them seems to have some kind of drawback or requires massive amounts of manual work (cross-linking, etc.).
Some of the requirements of such a system are the ability to document the hardware, the software, any installation procedures, and so on for our many servers and services. We would also like the system to have the ability to keep an incident log for each server and have that log tied back to the server's main documentation page. Hopefully that makes sense? It is hard to explain...
What kind of systems do other organizations use for such a task? Is a wiki all we need or do we need an object modeling application that mimics our rack structure? The less manual work involved the better!
Any insight would prove to be very valuable!
