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Comment Re:We're sorry he so faithfully followed instructi (Score 1) 401

I doubt that. Suppose after 7 minutes, the customer agrees to keep the service? Then you already have a pending deactivation in the queue, and the service would be cut, possibly BEFORE the customer hangs up. If the customer finds out that his service has indeed been cut even after agreeing to keep it, that would just give him more reason to cancel the service.

Comment Re:So... (Score 1) 401

Or... You could just say two words: "Too Expensive". Comcast asked me why I cancelled my service 2+ years ago, and that's the answer I gave them. Apparently, they believed me, and I was a comcast customer for longer than 9 years before I cancelled.

Now here is the interesting part: Ryan Block is an internet celebrity, and his wife is Veronica Belmont, also an internet celebrity. I would not be surprised if Comcast had a note of this in his file, and that is why the rep was so adamant about getting a good reason from him. It's almost like Aquaman calling the local water works company and telling them that he doesn't want water anymore. They wouldn't believe him.

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