My most recent Blu-Ray player has gone to the annoying habit of making its buttons hard to distinguish. You either have to run your finger along it to find the braille or else you have to jab around until you finally find one (thus lighting them up) and hope the one you hit was the one you wanted.
What in the heck ever happened to having clearly identifiable buttons in favour of these mostly concealed soft-button things?
Warning: I am about to use some bad language. Stop now if that offends you. ....
Ah yes, I know what it was. Pardon my french: ****ing INTERFACE DESIGNERS.
I actually had a Skype proponent (who seemed to be speaking for the design team) argued for aesthetics over function when I pointed out that on my laptop, the contact list font (not changeable on the version I have and accessibility settings don't change font size) was on the order of 2 mm. When one of the other users pointed out he headed an Academic department that was finding recent releases unusable on many modern monitors with 40+ aged staff, he got the same scornful 'it's all about design and aesthetics'.
Well here's a notion for the UI designers: F*** AESTHETICS WITH A CHAINSAW.
Aesthetics are okay if usability is high and complete. If not, and they are the reason why not, they are not just failure but brain-addled failure.
If your user base is saying 'hey, we'd like your software to have readable font sizes for modern monitors' and those who seem to be fanbois or speaking for the product say 'our aesthetic is more important', then they will find their customers say 'have fun in the bankruptcy court, Fail Co.'
I stopped paying Skype monthly fees because of this crap. It used to be something I recommended and bought add on apps for. Now its on my 'hope to find a replacement' list.
I heard later someone indicating some of Skype may have come from a prior code base (an AIM product?) and that the original code which may have included UI code was an arcane mess and that the new engineers probably had no idea (or no budget) to fix the screwed up and unusable UI. I could understand that. It was the defense of the poor usability as intentional design that burnt my britches. I'd fire anyone that thought that on my development team.
Ultimately, MS has made a habit of retraining users every time they switch OS by shuffling around where you can find common administrative operations (at least common for power users). This has been a PITA for IT people and others since Win 3.1. Yes, once in a while part of the re-org made some logical sense of regrouping functions or or hierarchically arranging them. Mostly, none that I could observe.
Don't bother to retrain me unless there's a darn good reason. It's about one of the most off-putting part of software updates (including those on Android). The Ribbon Bar on latter day MS windows is an example. More efficient for the 10% hardcore users yes, a retraining time wasting PITA for the other 90%, HELL YES.
Try to get it right the first time. Try hard. If you make a mistake, make changes careful, limited, an gradual for UI items. Explain the logic of the new UI functional bits. And don't make any unnecessary changes or force senseless and time wasting retraining on your users.
Then again, I suppose UI designers are artists not engineers and always want to explore new things or see a way it can be done better. George Lucas had that when he made the newer versions of Eps 1-3 without the models, with awkward scenes formerly cut, and with Greedo shooting first. He thought we wanted to see the movies HE wanted to make. We actually wanted to see the movies WE HAD SEEN when we were younger which he ****ed up. (Not as bad as what came after with Ep 1 and product placement insanity....)