I've been reading the TF thread for about an hour now, and I still can't help but think this is a horrible and stinky decision;
I've written Suddenlink to communicate my dissatisfaction :
@SuddenLink : "I've contacted Suddenlink in order to communicate my dissatisfaction. I was given the opportunity to move to an area for a job, that was serviced by Suddenlink. Their policy was the deciding factor in me choosing to reject the job opportunity.
Way to go Suddenlink, not only have you cost yourselves a reliable customer - your policy is affecting immigration to your country."
Their response was to play dumb ;
"I apologize, sir! But I'm not quite sure as to what disconnect policy you're referring to. We do not have any cancellation fees or contracts, and you're free to leave our company without any charge or penalty. "
To which I replied and pointed them in the direction of the TorrentFreak article ;
"The disconnect policy in which I refer to, can be found here;
http://torrentfreak.com/us-isp-disconnects-alleged-pirates-for-6-months-100924/"
And their reply was ;
@SuddenLink : "Thank you for your email in regards to the DMCA Violation. I appreciate the opportunity to assist you today.
I apologize that you do not approve of this, sir.'
wow... I'm glad that they 'apologize' that I don't approve of their policy. Great customer service skills - both on a CSR level and Company-Wide, that this is the best response they can come up with.