TFA doesn't provide enough detail to know for sure; but the problem may also be with expectations about what the system can do.
"Training" video snippets, regurgitated by various 'learning management systems' are something to be treated very carefully. Video tends to be slow and have poor information density as reference material(for, say, the arcana of some ghastly line-of-business software mess); but are also fairly shallow, and a bit condescending, as a substitute for a little hands-on guidance for your first time through a more complex activity. Does your company really deal in tasks so simple that a few youtube snippets can get you up to speed, or such churn that your colleagues can't spare some time to get to know the new guy?
(This is not to say that documentation isn't vital, it is, no human can be reasonably expected to remember all the arcane details; but 'reference material for people familiar with the task' and 'drool-proof intro videos' are extraordinarily different things.)