Comment Re:T-Mobile's Reponse (Score 4, Informative) 110
I have to say, my experience with these bogus charges supports t-mobiles claims. About 3-4 years back, my wife somehow got signed up for some bogus service that was charging $10 per month. I didn't notice it until the 3rd bill. I called up t-mobile and they refunded the entire amount with no hassle. Furthermore, since my wife never uses any of those subscription services at all, they even offered to put a block on her account so she couldn't be re-subscribed.
That was years ago, and we haven't had any more problems. I had even forgotten all about it, but a few weeks ago I found out that block is still in place. We tried to sign up for a free text message subscription with Target so that we could get a $5 coupon they were offering. Tmobile automatically rejected our signup attempt, indicating that the service is blocked.
That said, I do have to nitpick one thing in t-mobile's statement:
In fact T-Mobile...launched a proactive program to provide full refunds for any customer that feels that they were charged for something they did not want
That sounds more reactive than proactive.