Comment 800 numbers and LL Bean (Score 5, Interesting) 27
In the past, L.L. Bean and American Express all experimented with greeting customers by name when they called. They did this by linking the ANI information received on their incoming 1-800-telephonenumber line with a computerized database. People were creeped out to have a person greet them by their name before they'd even said "Hello", and both American Express and L.L. Bean stopped doing this. Affinity marketing campaigns also did this and the FTC regulated this away, partially.
link to ftc pdf, see page 42 and other.
What ATT is trying to hide about what they've already done is steps beyond this.
kris