Comment Customer Service Bastardry (Score 1) 670
So I called that evil gaggle of vampires to see if I'm to be affected by this. I was told I was! My unlimited data package was going to end, and I'd have to switch. How could they do this I asked, the gentleman I talked to told me the contract specifies that I can't cancel for 2 years, but it doesn't say they can't change the services offered on the contract. He preceded to run down the pricing and packages I now, according to him, had no choice to choose. I then asked isn't this the very definition of bait and switch? I entered into this contract with the intent to get a product, and now you're taking this product away and expecting me to still honor my end? He IMMEDIATELY *checked into something* and told me I was grandfathered in and can keep the unlimited package, and even use it on future smart phones for the life of my AT&T service. My contract expires October 25th. I have never fired a gun in my life. I am looking forward to sinking a 45 slug through my iphone on the 25th. I love my iPhone, I prefer it to the Droid (please don't hate). However, my renewed hatred of AT&T now knows no bounds.