Comment Re:I have worked at a few ISPs (Score 4, Interesting) 251
"...attempts to retain customers at any cost."
I use this to my advantage.
1. A competing trash service sent me a flier offering the same service at about 60% of the price I was paying. The current service matched the price for 1 year. Even if they're not making a dime on me they're dividing their fuel cost one more way.
2. Last month I called Time Warner and told them I wanted them to match the introductory price of competing internet service (~75% of regular price for 1 year). They did. This is the second time I've had my price lowered to an introductory rate without being a new customer.
When these prices run out I'll call again and get the rate lowered again. Or I'll cancel and go to the competitor. Either way, these add up to about $360 saved this year for two 15-minute phone calls. Pretty good $/hr.