Comment Re:lmgtfy (Score 2, Insightful) 902
There's a sizeable segment of the population which simply can't search properly. Being able to synthesize a question into appropriate keywords is a difficult skill for many. Try watching a novice search Google on a variety of topics. Not only will they use poorly worded queries, but it's likely they will only go to the first hit. Many users give up if the first hit isn't what they want. Only the advanced users know about tabbed browsing and will load up a series of results to scan.
So, the reason why users don't google it in the first place is that they don't trust search (though Google has some of the highest trust levels of any search engine). What really needs to happen is that workplaces which have users online need to offer more comprehensive training on internet literacy; unfortunately, it's cheaper just to hire someone to handle all of the stupid questions instead.