Comment Re:I hated dell... (Score 1) 277
Interesting, a very well-known Brazilian news site about Linux has published just yesterday an article about Windows refunds for Dell computers.
I'll put the relevant parts here, for those whose language is an issue. The original article can be found here.
The total refund was of R$ 167,89. (U$ 80,91).
It is interesting to see how two identical stories, concerning the same company can develop somehow different in different countries.
I'll put the relevant parts here, for those whose language is an issue. The original article can be found here.
But it wasn't easy to go through the three operators. To shorten the story I'll tell you only how it ended. The operator told me that, as my Windows was an OEM, it was attached to the machine and there was no way to cancel the license and if I wanted to return Windows I'd have to return the computer too. For an instant I agreed, but soon it came back to me the idea of the "married sale" (NT: A practice that is considered unlawful here in Brazil and consists of selling a product together with another without leaving an option to acquire either one alone). I already had a look at the bill and Windows and the computer are listed individually there. I told him politely: "I see here that the Windows and the computer are listed individually on the bill. I'll contact the PROCOM (Consumer's Protection and Defense Foundation) and check the possibility of refunding of just one item, after all, it is illegal the practice of "married sale". Answer: "Please stand by for a minute. I'll check the possibility of canceling your license. After about 3 minutes the operator asks me "What is your license key?"...
The total refund was of R$ 167,89. (U$ 80,91).
It is interesting to see how two identical stories, concerning the same company can develop somehow different in different countries.