Comment Re:Got the bad one (Score 1) 283
I verified that it was a corporate store before heading over for the 8am launch on Saturday. Here's an update to the saga:
Saturday night I realized that I had left my Treo data cable in the bag full of Pre stuff that I returned. I called the sales rep's cell phone and left him a message. Sunday morning I checked my account online, and discovered that my new 2yr contract and calling plan were still in place. I called *2, and the rep was able to clear that up. He reverted the contract to the original term, and applied 12 months of credits to my account to offset the higher price of the new calling plan. (My original plan code wasn't available in the system.) The *2 guys rock. Always have. I wish they were running the stores.
I got a text message from the sales rep on Monday indicating that he had found my data cable. I stopped by and picked it up. He apologized again for my Saturday experience. I reassured him that he had still earned the 5 stars. This guy deserves a large shout-out, so I'll be sure to identify him in the letter. I'm now on a waiting list at a Sprint store that's closer to my office. I called yesterday to find out where I'm at on the list, and they told me the shipments were trickling in. The store manager is supposed to call me today with an update.
Thanks for the advice on the report structure. How do I get the district manager contact info? I'm in the Phoenix metro area. I'm not comfortable identifying the store publicly, as most of the staff were trying to be helpful and accommodating. I'm not interested in antagonizing them or driving business away. Sprint can work with the manager to improve his customer service skills.