... and that's in the best interest of the business. The business likes predictable systems and services.
Most of us slashdotters with low userid numbers can vouch for the fact that a whole lot has changed in the last 12 or so years.
IT used to be the wild west. UNIX was not widely well understood -- even by software developers. UNIX servers were inaccessible. UNIX servers were big bucks. Linux was obscure. Hardly any computer hardware or software did much of anything out of the box. Sysadmins, consultants, and IT workers were worth their weight in gold -- because that wasn't any other option.
Now... IT is mature. Hardware is cheap and reliable. Linux is ubiquitous. Linux admin experience is not rare. apt-get or yum can deploy massive amounts of useful, nearly preconfigured software in minutes that would have taken sysadmins WEEKS or MONTHS to build, deploy, patch, etc in the past.
When I first started in IT, building a server was an *ART*. Each one was unique -- from the hardware to the disk layout to the partitioning, to the OS, to the locally installed software. Building a server was like building a Stradivarius.
Now, building a server is like stamping a kazoo out of tin. I can make 500 kazoos a day. They're all the same. I don't even need to log into them once.
In the past, general IT folks were quite often the white hat security experts who learned by doing/experimenting. Now... most companies have security teams an intrusion detection systems that sound alarms if anyone runs nmap on nessus.
Your average IT guy USED to have endless opportunities to be a hero by introducing opensource software options that almost nobody else in the company knew about. Linux in the mainstream has changed all that.
A *GOOD* IT worker used to have almost magical abilities to do orders of magnitude more work. Now, large scale admin processes are much more widely understood, there are many more tools, and those magical processes are well documented and demystified so that even the junior IT folks can do them.
How many IT jobs today involve compliance? How rewarding is compliance-related work? I bet that some of the lack of willingness to suggest process improvements is somehow tied to the process baggage of IT compliance.
I still like my job, but it's changed a lot. I don't *just* do IT. I add value to my company. Today, IT needs to be much more closely integrated with the business. IT needs to be a business partner. I doubt any businesses today would hire a BOFH.