I find this a good case when I'm intrigued just to see a dev's talent showcased but can't imagine staying on ie beyond that though

I see this perspective - 'no one forced you to publish with them' etc - voiced in some comments here. I appreciate that many of us need such fantasies of individual sovereignty to even get out of bed in the morning, this doesn't apply to academia. Most people have no choice practically of where the top journals in their fields are. They could theoretically publish elsewhere, only not to be read the very few peers there are to begin with, or lose a chance at tenure, placement, etc.

It's true that some carriers, in some countries allow you to port your number (though that's hardly everywhere, making the 'worldwide claim of this database the same be just an empty claim). So some 'things' have changed, just a little. But, most importantly, 'Things' such as phone numbers, are still, to my knowledge, incapable of autonomous intentionality and even of having enough singular qualities for this company's mission to make any sense. A phone number neither intends to do good or evil, nor does it have material components or specs to fail to carry out the user's intention and deserve a bad reputation. Without these, the concept of reputation is simply inapplicable. Until some number phone numbers started willingly or typically call the wrong place or person by intentional design or by poor design, this company shouldn't bother calling me. I suspect they should put their own number first on their own list of numbers being associated with *people* misusing numbers

For our business, we have been using Square only because of that pricing model. Their customer service is one of the worst I have ever encountered (they think Twitter is a good place for businesses to discuss credit card processing publicly), they make a lot of decisions that are cute but either useless or in fact make things worse and less productive. I have been so frustrated with them for months but couldn't go elsewhere because of the rates. This change sucks but at least now I can walk away without any problems.