If you want another example, I've complained about problems with Windows and my Samsung laptop on Twitter before. In both cases Microsoft and Samsung contacted me through Twitter and managed to solve my issues.
Issues with Apple products, on the other hand?
Forget it, they don't exist. They have no Twitter presence, their online tech support consists entirely of "find an Apple Store." Their online support is completely useless because their "knowledge base" doesn't include many incredibly common issues, even when you can find forums with threads that go back years and many, many pages of people with the same issue.
Apple's stance is "it just works" and if for any reason it doesn't work, fuck you, it just works, clearly you're holding it wrong. If something goes wrong in Windows you can probably fix it. It may not be easy, it may take some time, it may involve registry tweaking, but it can be fixed. If something goes wrong with Apple, well, you'd better go buy a new shiny because it won't be fixable! (If anyone wants specific examples, iCloud loves to randomly flake out and refuse to sync anything, and I've literally never seen AirDrop work.)
OMG!! Apple doesn't have a Twitter presence! .... Get a grip will you?!? Sure there are some problems/bugs Apple doesn't fix and that I had to research and solve myself but then again I have had the same sort of hardware and software related problems with Windows and (Sacrilege!!) Linux. I have been a Mac user for coming up on two decades and I cannot say that I have ever had a major problem with their service. Some of the things that I have had issues with are:
- A Macbook that refused to boot out of the box. Exchanged without a world of protest for a functioning unit.
- A Macbook that had a defective display. The display was swapped out three times, because of two defective Sony LCD panels. The first time they replaced the LCD when I bought the laptop in for a RAM upgrade without me even having to ask them to do it.
- An Apple cinema display that I traded in because of dead pixels. Exchanged for a new unit without a word of protest.
- Several charging devices whose connector cables wore out. All were exchanged for a new unit without a word of protest.
- More software problems than I care to remember, many solved via the Apple support forum. I have also initiated several support issues with Apple online and so far they have never refused to help me.
Let me dispel a few myths for you (and apologies in advance for robbing you of reasons to feed your irrational hatred of Apple) Apple products do not always 'just work' out of the box, whatever Apples marketing dweebs may say Apple does not deny the existence of problems with their products because they do not flip you a bird when you ask them for support, Apple is no worse than any number of computer software and hardware vendors that I deal with on a regular basis and in my experience Apple is quite a bit better than many of them.