Comment Not the tools (Score 1) 372
It's the damned processes. Yesterday, I got a new Jira ticket to fix a query and provide the updated results in a file to the ticket submitter. I looked at the query, realized that I knew exactly what was wrong with it, and fixed it, dumped the results, and sent them to this guy. I then resolved and closed the ticket in about 5 minutes. I took a bit of heat for it, because I didn't follow the due process of prioritizing this task, determining whether or not it would go into the next sprint, assigning story points to it, creating subtasks, and providing time estimates for them. All told, probably about half an hour's worth of meeting time and overhead to do a 5 minute task. But how dare I bypass the process to get something simple done??!!