Comment Re:HDD != Cloud (Score 1) 127
Of course, they did hire new people. But tell me, how many hardware companies do you know that produces high quality software and/or services?
Well, there is one: Apple. And this is IMO the key to their success. They do both well (whether or not you agree with their policies/strategy is another matter, both their software and their hardware are top-class in their respective fields, and nobody even questions that.)
The rest of them? All hardware manufacturers I can think of makes software that sucks big time (graphics, printers, scanners, all those devices - and their drivers - come to mind)
So is it possible for WD to do a good service online? Of course it is. But in my view, it's extremely unlikely.