What's strange about this is Comcast is usually like "sorry about your problem Sir, here's HBO free for 6 months no go away and pretend I helped you", but this guy got then to turn vicious; maybe it was the threat to turn it over to PCAOB!
The Public Company Accounting Oversight Board (PCAOB) is a private-sector, nonprofit corporation created by the Sarbanes–Oxley Act of 2002 to oversee the audits of public companies and other issuers in order to protect the interests of investors and further the public interest in the preparation of informative, accurate and independent audit reports. Since 2010, the PCAOB also oversees the audits of broker-dealers, including compliance reports filed pursuant to federal securities laws, to promote investor protection. All PCAOB rules and standards must be approved by the U.S. Securities and Exchange Commission (SEC). Public Company Accounting Oversight Board
Makes you wonder if the people running Comcast get nervous about being personally responsible for their corporate activities.
As a result of SOX, top management must individually certify the accuracy of financial information. In addition, penalties for fraudulent financial activity are much more severe. Also, SOX increased the oversight role of boards of directors and the independence of the outside auditors who review the accuracy of corporate financial Sarbanes–Oxley Act
My magic eight ball says the Sarbanes–Oxley Act scares the shit out of the people running Comcast. With Comcast's "stellar" billing and customer service processes, have to sign a statement that the accounting reports are true and accurate to the best of your knowlege under penalty of law has to be pretty un-nerving.