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Comment Re:Customer service? (Score 1) 928

kids in strollers

Most strollers are too big to take as carry on.

Cabin baggage allowance

        Customers may take one piece of cabin baggage onboard with a maximum weight of 7kg (15lbs)
        Business Class, Premium Economy* & connecting Business Class customers, Air New Zealand Elite**, Gold and Star Alliance Gold customers are permitted to carry two pieces weighing a maximum combined total of 14kgs (30lbs), with one of those items weighing up to 10kgs
                To help our staff recognise your higher cabin baggage allowance, please use your Status name bag tag on your heavier cabin baggage item
        In addition to your allowance, you may also carry onboard one small personal item such as a handbag, duty free bag or slim line laptop bag, which must be able to fit under the seat in front of you
        As a safety precaution, all cabin baggage must be able to fit in the overhead lockers or under the seat in front of you. Each item should therefore not exceed total linear dimensions (length + width + height) of 118cm (46.5")

http://www.airnewzealand.co.nz/cabin-baggage

It would be a very small stroller to fit in those size limits. They do make them but they're not too common. They fold up like those bags with pull out handles and wheels.

Comment Re:Customer service? (Score 1) 928

Where I'm from they ask the people seated at the rear of the plane to board first, so the people who stand around in the isles trying to put their carry on in the overhead compartment only hold up half a plane's worth of people at a time, not all of them.

Anyone who takes longer to get their shit together should either be boarded well before anyone else or after everyone else.

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