Comment Re:Support costs (Score 2) 804
I can't speak to apple's enterprise support, but I have experienced issues with MS servers and their support came through with custom fixes on the spot. We had an issue with Exchange some years ago and they escalated our issue through the night, grabbing data dumps as we went. By the morning they had identified an issue with their OS software and a patch was released to us the next day. I was pretty impressed with that level of support.
Those kind of issues are quite rare - but in a large enterprise you see rare stuff all the time. In my experience, the more vertical the app, the better the response when you have an issue - probably because they only have so many potential customers and they can't afford to piss them off. Accounting system vendors and CRM vendors get right on it. We had less luck when we encountered issues with MS office. Same vendor, different economic incentives.