One of the great things about going to LISA is that you get the proceedings and/or training for everything on CD or dead tree. (Well, nearly everything...I've heard that some people didn't or couldn't make their training materials available (though I've not been motivated to confirm this yet), and some of the talks didn't do this (Tom, where are your slides?)). There is some wonderful stuff to be found in them...

I recently purchased a home, and have no blueprints for it. I would like to be able to create a model of the house and systems on my computer so that I can easily reference it. I'd like to map out electrical circuits and fixtures, plumbing, doors, walls, etc. Being able to associate appropriate specs to a fixture (e.g. watts consumed, flow rate, etc) would be great.

My wife called the big N about our broken remote. They diagnosed it as the tilt controller being out of whack and suggested percussive maintenance to correct it!
"Tap it again, that might help"

And, in case that doesn't work, they will be sending us a new one in the mail. Free. Postage paid to return the bad one.

And that good people, is what I call Customer Service!