Whenever I see a provocative account of something from one person's viewpoint, I suspect it of not being entirely honest.
We don't know, what exactly was said, and how "provocative" both sides were. What we do know is:
- He griped on Twitter about the agent's rudeness.
- She called him and his boys back from the plane and threatened to call police, unless he deletes the tweet.
That threat to "call police" over nothing but an Internet-posting is enough to have her fired from the job and prosecuted for attempted malicious prosecution. Worse — because she, likely, was not busy checking the Twitter herself, but was informed by Marketing, who do monitor their @-handles all the time — there should be an investigation into a possible conspiracy to commit malicious prosecution.
These people — almost like police themselves — are granted enormous powers to do their jobs. Any time they abuse it even in the slightest, a slap on the wrist is not enough — the hand should be chopped off (yeah, I know), so that none of them do that again.