Comment Re:conversational format (Score 1) 142
Wasn't Gmail the first to introduce the conversational layout? I remember the first time I saw it I was blown away over how simple the idea was yet how much impact it made on UX.
Not quite, Microsoft Outlook had conversational layout in 2003. There are probably other programs that had it even earlier than that, but Outlook was probably one of the most mainstream.
The improvement that Google made was that the conversation included the emails you sent, not just the ones you received. Sadly, it took another 7 years before Microsoft got around to updating Outlook to include that feature.