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Comment Re:They always [conveniently] miss facts... (Score 1) 458

At the time I don't think that parsing metadata was feasible with out having to sit there and wait until it finished.

Doesn't Rockbox manage this? (research, research) yes, yes it does. First-gen iPod with Rockbox firmware, you connect it in mass storage mode and stuff your files on it and it does the right thing. So yes, yes it was feasible, and Apple was either incompetent or chose deliberate lock-in. You take your pick, I don't think we've got a false dichotomy here given that the hardware can definitely do the job.

Comment Re:As someone who used to do support for Comcast (Score 3, Informative) 262

At least one of the customers that got called asshole did nothing more than insist on cancelling a premium option on their cable service. Her 'offense' was actually wanting the option cancelled.

As for the rest, for better or worse, these people are the only people reachable and so their job is to listen to the complaints. I do try to avoid screaming, but when I tell you there is no signal on the line at all anywhere on my street, I do not want to hear "reboot your computer" or I can't ping your modem, please be home between Monday and Thursday of next week so I can send someone who doesn't have any equipment to fix the actual problem (yes, paraphrased). Of course you can't ping my modem, your network is down. Apparently they haven't been provided any training at all and can't even look up other customers in my neighborhood so they can try pinging their modems.

Yes, it's the management's fault that they don't even have that very basic knowledge and necessary tools, but since they can't or won't put a manager on the phone (probably a matter of policy), all I can do is ask them to take dictation into a note on the account.

"Human Shield" has never been a pleasant job title, but it's the one that fits their role in the company more often than not.

Comment Re:w***e ? (Score 4, Insightful) 262

Sure, some people who call for support are frustratingly inept or just act like assholes. I get that. Sure, a support person may feel a need to vent by the water cooler. Fine and dandy.

But, these support assholes are changing the customer name in the database such that the bills go out addressing customers as "asshole" or "whore". That is beyond unprofessional. Perhaps their paychecks should be made out to "dumbass", or "fuck head". Fair's fair.

Comment Re:Lack of creativity... (Score 1) 262

A more interesting subject... when you're playing a single player RPG do you ever care what your name is?

Yes. If I'm playing a game which doesn't suck, I try give my character a good name.

If I'm playing a game which sucks, I still name my characters rude things. Got to get your chuckles somewhere. Lunar was made better by seeing "biatch, be strong"

Comment Re:Create a $140 billion business out of nothing? (Score 1) 458

Hate all you want, but there's no denying the fact that the iPhone was the most revolutionary mobile phone there's ever been.

Except everything the iPhone did was done by someone else first, right down to slide to unlock. What the iPhone did was combine all these good ideas, resulting in one successful product. That's why it's evolutionary, not revolutionary.

Sadly, it all ended in 2011. Look at phones. They're all the same as 2011 iPhone was just with 2015 cpu/graphic, 2015 screen brightness/contrast, 2015 CMOS camera sensors.

Yeah, unless you buy a cheapie like a Moto G, then all that stuff is from 2014. (Does come with new gorilla glass, though...)

Submission + - Is there a modern IP Webcam that lets the user control the output? 4

Tronster writes: Owners of a local shop have a menu that changes daily and wanted an IP webcam to update an image on their web-site. After a frustrating 2 hours of a "Hikvision" refusing to behave, I threw in the towel and looked for a better camera to recommend. The biggest issue today is that the new webcams that come out don't support FTP, they all support sending images/video direct to a "private cloud" (e.g., Simplicam, Dropcam, etc...)

Google has been no help; all the sites are either outdated in terms of ranking or the most recent ones recommend a Foscam. They previously tried one of these and it's image quality was too poor.

While security systems and home automation has been discussed recently, I haven't found any recent discussions on webcams that give a user control of where the content is sent. Does anyone in the Slashdot community have recommendations, reputable sites that are up-to-date in rankings, and/or hacks to have control over some of these newer cameras?

Comment Re:They always [conveniently] miss facts... (Score 1) 458

If you don't think that syncing from iTunes is a better UX than manually managing files then you're nuts.

Being forced to sync from iTunes is not a better UX than being able to manually manage files. You can still use tools to manage the music on media players which don't require you to use custom software. Many such tools exist, including FOSS offerings like Banshee and Rhythmbox.

Comment Re:"Support" != actually sacrifice for (Score 1) 458

It is possible to do it proportionally. For example, just replace some of the income tax with the gas tax. The thresholds for income tax could even be adjusted so that the EIC pays for the gas tax for the poor. You could tax based on octane rating as well. Few poor people drive cars that need premium gas.

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