I distinctly hear the sound of swirling water

that's all

"I understand that not all customers can do this, however."

A very fortunate few in my experience.

Bah, I was all down with that until I saw that blow hole Zed was behind it

That's kinda what I'm saying actually. In the real world, agile talk is idiotic.

Goddam I wish I had me some mod right about now

The customer thinks they are ordering a building, metaphorically speaking. They can walk around it in their heads, see the color of the drapes, measure the windows, there are quantifiable costs. You don't build things using agile techniques however. "Well, we'll put this skyscraper about here. Start digging and we'll see how she goes."

"The big concern with doing a Big Design up front is when it sets a rigid expectation that must be met, regardless of the changes and knowledge discovered along the way," says Semeniuk.' How do you respond to user anxiety from Agile processes?"

How? Don't even talk about agile to the customer. Can you imagine a surgeon... "Well we'll just start cutting and figure it from there" no no, talk about outcome, not process. Agile talk is for the operating room, not the waiting room.