Comment Re:lost the human touch? (Score 1) 102
Flew from Gatwick to Tromsà with Norweigian in December. It was fantastic! Self check-in machine printed off a sticker for my luggage. Placed it in an automated bag drop, and the only queueing I had to do was at the security theatre.
KLM has something similar. BA at Heathrow still has manned desks but the kiosks print out the sticker so it is just a case of dropping the bags/