The user-applied fix isn't available for Mac or Windows 7 users. Those users are required to call into the Rogers tech support line to get the fix.
I did that, and had to wait on hold for over 30 minutes while the phone support waded through the (expected) deluge of calls. When I got through, I was told that I could either:
- Go to a Rogers store to get the fix
- Have a micro-SD card shipped to me (3-5 biz days wait) that contained a fix. (I don't know why they couldn't offer the fix for download).
I stopped in the Rogers store to get the fix. I waited for about 20 minutes while the customer support people (calling them "techs" wouldn't be accurate) installed the fix software on their in-store computers. Then I was told that the fix would wipe my phone. Did I have a backup? I said no; I haven't been able to find any evidence of Rogers-capable phone-sync software that works on my Mac (it's all Windows only). The store person offered to make a backup there, but after doing so he said that it only backed up my contacts, not my apps or settings (IMO the important parts). I walked out hoping that the SD solution will be better, but at best, I'm locked out of my wireless Internet service for 3-5 days.
It's hard to imagine how Rogers could have made this process worse.