Comment Re:Hmm.... not so sure about this .... (Score 1) 235
There are a number of levels inside cable companies when it comes to support.
The lowest level is the "cable guy". This person is not likely to have a computer or engineering background. They receive training from the cable company to do basic things like use the diagnostic meter, run coax cable, strip wiring, etc. basically they are kind of like basic electricians. Some may have some training as to what QAM errors are and the like, but not enough to fix problems. Some are employees of the cable company (more likely for trouble calls) and some are contractors (more likely for installs).
Next up the line are the "line techs". These are the guys in the trucks with cherry pickers. The customer rarely deals with them. They are trained in diagnosing line and node problems to find errors in the signals (leaks, interference, etc). Likely they have an electrical engineering background. When there's an "outage" (TV, Internet and/or phone), these are the guys who are deployed.
Lastly, there's the people who manage the headend and servers. These are ghosts, you'll never see them. These are the ones with computer and engineering backgrounds, the ones you could call network specialists. Customers never deal with them directly.
So basically the "cable guy" is still the "cable guy".