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Comment Re:Dunno how to feel about this... (Score 1) 357

There are well-understood mechanisms for handling this sort of inventory issue. You simply have two part numbers for each item. (There are pros and cons to the approach of the first revision using the same number for both.) The "marketing part number" doesn't change, as long as it's a drop-in replacement. But if any detail changes, then you issue a new "actual part number" (or whatever you want to call it). I had a bunch of IBM gear that had two IBM part numbers on everything. In telecom, CLEI codes can fulfill this role; I've seen gear where the CLEI code changed even though the vendor's marketing part number did not.

Comment Re:Good. We can stop relying on people who... (Score 1) 731

They should have checked your ID since the card was unsigned. Also, Visa does more-or-less prohibit the checking of IDs; from the guidelines, "merchants cannot as part of their regular card acceptance procedures refuse to complete a purchase transaction because a cardholder refuses to provide ID": http://usa.visa.com/download/m...

Comment Re:Good (Score 1) 1143

From the OP, it's 2 years, not four. But that's pretty minor to the point.

If they fail to make the one-time investment "because $4,000 is a lot of money" then they will continue to pay that extra $2,000/year every year. It will only stop once the air conditioner dies and is replaced at that time.

Comment Re:What is their obligation to you? (Score 3, Interesting) 376

Cable companies...generally don't PAY for [local channels]. So they don't get to CHARGE for them since the originator of the programming gets nothing from them.

For what it's worth, this used to be the case, but is not any more. Many local channels have switched from "must-carry", where the cable company has to carry them, but doesn't have to pay, to "retransmission consent" where they can charge the cable company. http://en.wikipedia.org/wiki/Must-carry#United_States

Comment Re:File under "No shit Sherlock" (Score 1) 228

Would you also unblock the file and print sharing ports on request?

It's never come up and we don't expect it to, so we don't have a formal policy on those ports. At our size, we can deal case-by-case. If someone had a legal use case, we'd make sure their needs were met; this may or may not involve unblocking the port(s). Using the port 25 blocking as an example... if someone says, "I can't send email from my Gmail address using Outlook.", we say, "Use port 587. Here's how...". This limits the number of exceptions and maintains as much of the security as is possible. However, if they say, "I use Linux and want a proper MTA setup.", we say "We'll unblock port 25. Please make sure to secure your mail server so it can't be use to send spam."

Comment Re:File under "No shit Sherlock" (Score 2) 228

I work for a small, rural ISP. When we advertise X Mbps, a properly working (i.e. not virus laden or too old to get X Mbps on its own) computer will actually get X Mbps to our speed test. In other words, we overprovision the customer's service to account for not just access technology overhead (e.g. ATM for ADSL), but TCP/IP (+HTTP) overhead as well. Our speed test is from Ookla (a popular speed test vendor) and is not doctored in any way; we just can't guarantee speeds to random speed test servers on the Internet. Congestion within our network or on our upstream links would be considered a serious outage. However, if, for example in the case of DSL, your line is simply too long to get X Mbps, you won't; most customers in that position are grateful for whatever they can get. But if you felt we cheated you, canceled your service, and demanded a refund for that first month, you'd get it. (We only require contracts on one type of Internet service--terrestial, fixed location wireless--because of the cost of the equipment and the install, but we'd waive the contract term in such a case.)

Aside from enforcing the speed purchased, we don't shape, throttle, or do evil things to traffic on customer Internet connections, except by customer request. (We offer an *optional*, opt-in service that blocks porn sites using an HTTP proxy.) We don't prioritize or de-prioritize particular packets on customer Internet connections by source, destination, or anything else.

However, for security reasons, we block the Microsoft file and print sharing ports (which nobody should use directly over the Internet anyway) and outgoing port 25 (SMTP) traffic. The latter makes a huge difference in blocking spam from infected customer computers. If you ask for port 25 to be unblocked on your connection, we will unblock it.

Personally, I think this is exactly how ISPs should behave. Anything I should do differently? Is this an "Internet connection", or does the port blocking disqualify it?

Other random details: Our DNS servers verify DNSSEC, but accept expired signatures to avoid customer complaints every time an otherwise working domain forgets to rollover their keys. We unfortunately do not yet sign our own domains and don't yet support IPv6 everywhere, but are working on both. (We only finally got redundant IPv6 upstreams earlier this year after making significant changes to which networks we buy from because one upstream has ignored literally years of IPv6 requests from us.)

Comment Re:Why Not Include Recovery Media Instead? (Score 1) 133

I wish that manufacturers would internally install an SD card or flash drive with the hardware write-protect switch set. This provides all the advantages of optical recovery media (write-protected and separate from the hard drive) plus the advantage of a recovery partition (it's not separate, so it can't get misplaced).

Comment Re:Let me be the first to say (Score 2) 102

This isn't about spaceflight, so it isn't directly applicable here, but... I was always curious about a $1 bid, so I asked someone in the construction industry. He said that one of the requirements on every job is a "completion bond". This is a bond from an insurance company that will pay to have the project completed to the requirements if the bidder fails to do so themselves. So, if you get an insurance company to underwrite a bond on your $1 bid, the buyer doesn't care. If you don't build it, your insurance company will pay someone else to do so. Either way, they get what they requested for your bid of $1. If you don't get the bond, they'll never accept your bid in the first place.

How does the buyer ensure you're meeting the requirements? They have inspectors. As with any contract dispute, if you say you completed the project to requirements and the buyer says you didn't, ultimately a court will have to decide who's right.

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