Exactly, in most cases piracy is a indication of a service problem. It is amazing the number of times I have and have seen others have to pirate a game I already own, just because the DRM-copy fails to function as advertised due to draconian DRM restrictions. Furthermore the pirated copy doesn't require things such as disks in the CD drive which I would rather not have to look for. On the other hand all of the games I have gotten off of Steam, although using Steam's DRM system, I have not had to pirate because their system just works for me.
Whenever a pirated copy is better then the legal copy, there is something wrong with the legal copy.