I didn't realize that our identities were so worthless. Whether it is attributed to evil, or a lack of humanity on the part of the two employees, this represents a fundamental problem among people today: "Doesn't affect me, so I don't care."
I believe that will destroy us even faster than bank collapses or political corruption, in a sense because those maladies are results of the "I don't care" problem. "I can buy these horrible securities, if it goes bad, it doesn't affect me, so I don't care", "My constituents want this, sure it'll put 100,000 people out of work, but it doesn't affect me, so I don't care", "Hell I'll sell peoples identities, sure they'll be plagued by this for a matter of decades to come, but it doesn't affect me, so I don't care."
People need to care about things that don't affect them or else this world is very very doomed.