Submission + - WordPress Support 24/7, except when brainstorming
southfarthing writes: WordPress support appears to be offline, and will be for more than a week. But it's not a system failure, it's deliberate, for "brainstorming ways to make WordPress.com better". Really.
My wife has been messing with her blogs and ran into trouble with how WordPress handles one of her URL's. She can't solve it on her own, as the problem is (or appears to be) on WP's side. No problem, says I, just contact support, which is advertised as "24/7" on their site. Except when it's not...
Drill down into WordPress support (which, for the self-serve stuff, appears to be a great resource), and you eventually find a "contact" link, which resolves to this page (http://en.support.wordpress.com/contact/), which informs you that, "Support is currently closed as staff meet offsite brainstorming ways to make WordPress.com better. We will be dropping into the forums regularly during the hiatus, and we’ll formally reopen on September 19th."
Surely they could make WordPress better by providing support. Don't they get the irony?
Know of any other web services that would close support for more than a week?
My wife has been messing with her blogs and ran into trouble with how WordPress handles one of her URL's. She can't solve it on her own, as the problem is (or appears to be) on WP's side. No problem, says I, just contact support, which is advertised as "24/7" on their site. Except when it's not...
Drill down into WordPress support (which, for the self-serve stuff, appears to be a great resource), and you eventually find a "contact" link, which resolves to this page (http://en.support.wordpress.com/contact/), which informs you that, "Support is currently closed as staff meet offsite brainstorming ways to make WordPress.com better. We will be dropping into the forums regularly during the hiatus, and we’ll formally reopen on September 19th."
Surely they could make WordPress better by providing support. Don't they get the irony?
Know of any other web services that would close support for more than a week?
