I can agree on the corporate IM, Skype, etc., anything that uses the hardwire LAN, but cell phones? Forget it. Until they figure out a way to make the reception consistently reliable inside steel-and-concrete buildings, they're useless. (And no, we didn't get budget approval for repeaters or femtocells in our building.) On top of that, I'm in a unique situation in my building that's even worse -- we recently moved into a newly renovated building that used to be a downtown bank. Guess where they placed some of our offices? In the vault! Yes, that's right. The architects in their noble wisdom decided somehow that they needed to spend a quarter million dollars just to cut apart one section of bank vault wall and convert it into office space by putting drywall and ceiling in it. Cell phones are DEAD in that whole area. Whatever you use in there, it's got to be wired, not wireless. And, because I work for a local government, I'm lucky we've caught up in technology in any way. We have dedicated phones, but they're at least Cisco VoIP phones, for what it's worth (model 7965). Overall, I'm pleased with the technology and facility that we have; it's a LOT nicer than what we recently came from (the old place was a 60-plus year old typical government dump of a building, you can imagine).